Toho's administrative office in Kissimmee and the Customer Service Center in St. Cloud will be closed Monday, January 20, 2025 in honor of Martin Luther King Jr. Day. Regular business hours will resume at 8 a.m. Tuesday, January 21, 2025.
Customers can always make payments, report emergencies and use other self-service features on this website or by using the 24-hour customer service line at 407-944-5000.
For the St. Cloud Water System, we recently failed to collect the drinking water samples for annual Lead and Copper testing within the required June through September timeframe in 2024. Although this is not an emergency, as our customers, you have a right to know what happened and what we did to correct this situation. A letter was mailed to customers which is attached to the documents section of this page.
Toho Water Authority will be conducting an emergency sewer line repair at the intersection of US 441 and Osceola Parkway starting tonight at 11 p.m. As part of this repair, work activities will be occurring at the area sewer lift stations in Buenaventura Lakes.
The repair is expected to be completed in 72 hours. Schedules may change due to weather and unforeseen circumstances.
TEMPORARY INCONVENIENCES
Oakwood Drive remains closed between Buenaventura Boulevard and East Marbrisa Way (see map below). The water line repair has been completed. The road is expected to reopen at 8 p.m. tonight. Schedules may change due to weather and unforeseen circumstances.
Toho's administrative office in Kissimmee and the Customer Service Center in St. Cloud will be closed Wednesday, January 1, 2025 in observance of the New Year’s holiday. Regular business hours will resume at 8 a.m. Thursday, January 2, 2025.
Customers can always make payments, report emergencies and use other self-service features at www.tohowater.com or by using the 24-hour customer service line at 407-944-5000.
Toho Water Authority's (Toho) administrative office in Kissimmee and the Customer Service Center in St. Cloud will be closed Tuesday, December 24 and Wednesday, December 25 in observance of the Christmas holiday. Regular business hours will resume at 8 a.m. Thursday, December 26.
Customers can always make payments, report emergencies and use other self-service features at www.tohowater.com or by using the 24-hour customer service line at 407-944-5000.
Crews contracted with Toho Water Authority (Toho) will be flushing water lines in targeted areas of the City of St. Cloud from December 4 through December 10. Work will take place on weekdays from 8:30 a.m. to 5 p.m. Customers may experience a temporary drop in water pressure and a change in water color during this time. Schedules may change due to weather or unforeseen circumstances. The flushing activities will take place between the areas of 7th Street and Lakeshore Boulevard and Pennsylvania Avenue and Oregon Avenue highlighted in blue on the map seen below.
Crews contracted with Toho Water Authority (Toho) will be flushing water lines in targeted areas of the City of St. Cloud from December 2 through December 6. Work will take place from 8:30 a.m. to 5 p.m. Customers may experience a temporary drop in water pressure and a change in water color during this time. Schedules may change due to weather or unforeseen circumstances. The flushing activities will take place between the boundaries of 11th Street and 5th Street and Pennsylvania Avenue and Oregon Avenue highlighted in red on the map seen below.
Toho's administrative office in Kissimmee and the Customer Service Center in St. Cloud will be closed Thursday, November 28 and Friday, November 29, in observance of the Thanksgiving holiday. Regular business hours will resume at 8 a.m. Monday, December 2.
Starting January 1, 2025, payments will no longer be accepted at the St. Cloud City Hall walk-in center. This also includes the drop boxes. Customers wishing to make a utility payment with a credit/debit card in the walk-in center, will be able to do so by using a computer station.
NEW: As part of the changes, cash payments can now be made at all Amscot locations free of any convenience fees. For a full list of payment methods, please visit our Ways To Pay page.
