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Our Contact Information

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Customer Service

Phone: 407-944-5000

Email: customerservice@tohowater.com

Bill Questions: If you have a question regarding your bill, click here.  

Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.

Emergencies: For water or sewer related emergencies we're available 24/7 to assist you. 

 

Main Menu

Press 1 for Water/Sewer related emergencies

Press 2 for customer service and all other inquiries

Press * for a company directory

 

Customer Service Menu

Press 1 to pay your bill​

Press 2 if you are an existing customer and have a bill inquiry

Press 3 to start, stop or move your service

Press 4 for all other inquiries

Press 0 to hear this menu again 

 

Customer Service

Phone: 407-957-7344

Email: customerservice@tohowater.com

Bill Questions: If you have a question regarding your bill, click here.  

Our call center is open Monday - Friday from 8 a.m. - 5 p.m. to take your calls.

Emergencies: For water or sewer related emergencies we're available 24/7 to assist you. 

 

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