Neptune Road Disruption of Service

Update - 2/19/26 at 4:17 p.m. - Service to 2727 Neptune Road should be restored by 8:00 p.m. Schedules may change due to weather or unforeseen circumstances.

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Update - 2/19/26 at 3:47 p.m. - Once service is restored, a precautionary boil water advisory will be in effect for customers located at 2727 Neptune Road. The precautionary boil water advisory will be in effect until lifted by Toho.  

As a precautionary measure, customers are advised to boil their water for one minute prior to consumption (drinking, cooking, making ice, brushing teeth or washing dishes). As an alternative bottled water may be used. Water used for laundry or bathing/showering does not need to be boiled.  

A two-day minimum of regulatory testing is required to make sure the water meets drinking water standards. An update will be provided by Saturday, February 21, 2026.

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Kissimmee, Florida - Toho Water Authority (Toho) is announcing an unplanned disruption of service for customers in the area near 2727 Neptune Road. Customers may be experiencing low to no water pressure. 

This is due to a contractor caused line break in the area. Crews are onsite, and a timeframe for service is restoration has not been determined yet. Schedules may change due to weather or unforeseen circumstances.

Updates will be provided as they become available.

For more information, contact Toho’s customer service at 407-944-5000.