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Important Notice: Please be aware that our bill payment system will be unavailable for several hours starting at 7am on December 14, 2019 for maintenance. Please try again later when our system is available. We apologize for any inconvenience and appreciate your patience.


Making it easy

Emergencies/Customer Service

With a short menu

Yes, Toho Water Authority has streamlined its phone menu for its customers. We all know how frustrating it can be navigating through extensive menus that go on and on. With our expanded customer service call center, we have created a short and easy phone menu to meet all your customer service needs. It's so easy we've listed it below.

Main Menu

Press 1 for Water/Sewer related emergencies

Press 2 for customer service and all other inquiries

Press * for a company directory

Customer Service Menu

Press 1 to pay your bill​

Press 2 if you are an existing customer and have a bill inquiry

Press 3 to start, stop or move your service

Press 4 for all other inquiries

Press 0 to hear this menu again