We know the pandemic has impacted many of our customers financially. As our community enters recovery, we are here to help. We realize getting back to normal will take time. When Toho's billing and collections procedures resume the week of August 3, 2020, if you have fallen behind on your payments, we have these financial programs below to assist you.
A plan suited to you
We can create a customized plan for residential customers to pay their past due balances that they may have incurred before August 3, 2020. Upon entering into the plan, customers agree to pay in full their current balance for bills received after August 3, 2020, and to pay the past due balance in accordance to the agreed plan to avoid the account becoming delinquent and being processed for disconnection. We have waived all late and delinquent fees for these past due balances. Participants in the plan will not be able to request a payment extension for any current balances due until the past due balance incurred before August 3, 2020 has been paid in full. Please use our past due payment form to request a plan suited for you.
Commercial customers might have fallen behind on bill payments as well, but, due to the complexities of these types of accounts, business owners should contact our Customer Service at 407-944-5000.
Toho Assistance Program (TAP)
Toho Water Authority (Toho) in partnership with the Osceola Council on Aging (COA) has the Toho Assistance Program (TAP) to ease financial hardships for customers. TAP prioritizes assistance for income eligible households whose service has been disconnected or is in the process of being disconnected as well as elderly or disabled individuals or families with children under 18 years of age. To apply for the program, customers can call the COA at 407-846-8532 or apply online.
Together we'll get through. We cannot do it without you. Your payments allow us to provide continuous service to our community.