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Please be advised that Toho Water Authority is currently in Emergency Response Mode due to Hurricane Matthew. During this time, we will be handling emergency related issues only. If you have non-emergency related issues such as moving your service or a billing question, please contact us once normal operations have resumed which is expected to be next week. Thank you for your patience.

DELINQUENT UTILITY ACCOUNTS

​When your water bill goes past due

 

Ask us about our Payment Arrangement Options

We're here to help. If you find yourself in a situation where you won't be able to pay your water bill by the due date please call us before the due date and ask us about our Payments Arrangement Options. Call us at 407-944-5000.

 

What will occur if your bill becomes past due?

The bill is for services rendered and is due upon receipt.  Accounts not paid by the due date reflected on the remittance portion of your statement will be assessed a late charge of $5.00 or 5% of the past due amount, whichever is greater.  A disconnect notice will be mailed to all delinquent accounts notifying customers of their final date to pay prior to interruption of service.

 

Disconnection for nonpayment

If services are disconnected for nonpayment, the past due amount plus a $50 disconnect fee are due immediately and must be paid in full before services will be reconnected.  Please see below for the reconnection schedule and any additional fees that may apply.

 

Reconnection of water services

To expedite the restoration of services if disconnection for nonpayment has taken place, please use one of our payment methods listed below. It is the customer's responsibility to notify our customer service department at 407-944-5000 that the account has been paid in full in order to ensure a timely response for the restoration of services. Account balance and assessed fees must be paid in full.

Please note: Reconnection of services will not occur if running water is detected when the meter is turned on.  Please make sure that all plumbing fixtures are turned off prior to reconnection.

 

For immediate methods of payment:

 Toho Water Authority offers the ability to set up Auto Pay where customers can have payments withdrawn out of their accounts automatically each month to avoid being delinquent and late fee penalties. Notifications are sent prior to withdrawing the funds as well as the ability to set up electronic billing.

 

Reconnection schedule

Weekdays:

Payments made before 2 p.m. Monday- Friday will be connected same day with no additional fee.

Payment made from 2 p.m. to 7 p.m. Monday- Friday will incur an additional fee of $25 for premium same day reconnection.

Any customer who pays after 2 p.m. on a Friday and does not want to pay the $25 premium fee will have services reconnected on the next business day.

 

Weekends and holidays:

Any reconnection of services that occur on a weekend or holiday will incur an additional $25 premium reconnect fee.  If a customer decides not to pay the $25 premium fee, their services will be reconnected on the next business day.

All payments must be made before 2 p.m. for reconnection of services to occur same day. Payments made after 2 p.m. will have services restored the following day with receipt of paying the $25.00 premium fee.

Any payments made after 2 p.m. on a Sunday or on a holiday will not incur the $25 premium reconnect fee and will be restored next business day.

 

Metering tampering incurs a $300 fine

Customers are prohibited by law (Florida Statute 812.14) from removing, tampering with, or bypassing the meter. Customers must also provide authorized company representatives access to the meter and the company's other equipment. The meter must be kept free from obstructions, pets must be restrained, and obstacles must be removed that would prevent the utility worker from assessing or working with the meter. If a meter is found to be tampered with, a fine of $300 will be imposed for each occurrence to the account holder.

 

Return items (checks and credit cards)

Return items to your account will result in the assessment of a $25 return item fee.  Reissuance of payment in secure funds will be due within 24 hours of notification in order to avoid interruption of services to your property.  Toho Water Authority will attempt to notify their customers via phone or email.  If a customer has 2 returned items, their account will be placed in a "Cash Only Status" where secure funds will be the only accepted method of payment for 1 full year.  If a 3rd   occurrence of a returned item is placed on the account, it will result in an "Indefinite Cash Only Status" for the life of the account.