Since 2017, Toho Water Authority (Toho) in partnership with the Osceola Council on Aging (COA) has the Toho Assistance Program (TAP) to ease financial hardships for customers.

Both organizations understand utility customers may experience temporary financial challenges. TAP helps make bills more manageable for those who qualify.

TAP funds are provided by Toho and managed by the COA, which is responsible for administering all the funds contributed to the program.

TAP prioritizes assistance for income eligible customers whose service has been disconnected or is in the process of being disconnected as well as households with elderly or disabled individuals or families with children under the age of eighteen.  To apply for the program, customers can call the COA at 407-846-8532  or apply online.

Toho encourages customers who see themselves missing a payment and falling behind on bills to contact Customer Service at 407-944-5000 for assistance. You may be eligible for a payment extension request​