Getting back on track
We know the pandemic has impacted many of our customers financially. We realize getting back to normal will take time. We have resumed our normal billing and collections procedures. As our community enters recovery, we are here to help. We have these financial programs below to assist you. If you have any questions, please call us at 407-944-5000.
Need help paying your bill? Two programs to help you.
Osceola County Utility Assistance
Residential customers needing assistance in paying their water bill, may qualify for Osceola County's COVID-19 Emergency Utility Assistance Program. Click here for program details and application. The last day to apply is March 31, 2021.
Toho Assistance Program (TAP)
Toho Water Authority (Toho) in partnership with the Osceola Council on Aging (COA) has the Toho Assistance Program (TAP) to ease financial hardships for customers. TAP prioritizes assistance for income eligible customers whose service has been disconnected or is in the process of being disconnected as well as households with elderly or disabled individuals or families with children under the age of eighteen. To apply for the program, customers can call the COA at 407-846-8532 or apply online.
Past due balances incurred before August 3, 2020
If you have not requested a payment plan for any past due balances that you may have incurred before August 3, 2020, we have set up one for you. Under this plan, residential customers will have until early 2021 to pay off this past due balance. This plan is flexible. Customers can decide what amount they want to pay towards this past due balance. You can change it from month to month without having to notify us. Toho has waived all late and delinquent fees for these past due balances. To avoid interruption of service, customers are required pay their current monthly charges in full for bills due after August 3, 2020. Until the past due balance incurred before August 3, 2020 has been paid in full, customers will not be able to request payment extensions for any current balances due. Please call us at 407-944-5000 to learn more about our past due payment plan.
Commercial customers might have fallen behind on bill payments as well, but, due to the complexities of these types of accounts, business owners should contact our Customer Service at 407-944-5000.
Together we'll get through. We cannot do it without you. Your payments allow us to provide continuous service to our community.