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Please be advised that Toho Water Authority is currently in Emergency Response Mode due to Hurricane Matthew. During this time, we will be handling emergency related issues only. If you have non-emergency related issues such as moving your service or a billing question, please contact us once normal operations have resumed which is expected to be next week. Thank you for your patience.

TOILET REBATE PROGRAM

HAZ CLIC AQUÍ para una solicitud en español para el Programa de Reembolso para Inodoros.

Have 3.5+ gallon toilets?

Toho Water Authority is proud to be offering a Toilet Rebate Program to qualifying residential customers. If your home was built before 1996 and still has 3.5+ gallon per flush toilets you may be eligible for the rebate. Qualifying customers who comply with the program's guideline will receive a $145 rebate for each WaterSense® labeled toilet installed in their home. The rebate has a limit of two toilets per home. The replacement toilets must be 1.28 gallon per flush or less. Please take note that this program has a limited budget and is first come, first served.

Before you buy and install - You must call us first to receive a confirmation number.

Call us at 407-944-5124 to receive a confirmation number.

Program guidelines

Requirements to Participate

You must receive your water from Toho Water Authority (Toho).  The rebate will appear as a credit on your water bill.

You must be a residential customer and simple fee owner of the single-family home, townhome, condominium, or manufactured home in which the toilet(s) will be replaced.

Your current toilet must use at least 3.5 gpf (gallons per flush) and be a 1995 model or older to qualify for the rebate.

Your replacement toilet must have the EPA WaterSense label and be a High Efficiency Toilet (HET) of 1.28 gpf (gallons per flush) or less. 

The brand, model number and flow (gallons per flush) must either be shown on the receipt or invoice OR cut the information off of the packaging and include with the application.

You must dispose of the old toilets so they can't be used again. The old toilet may be put out with the trash for pickup.

How to apply

 Call 407-944-5124 to ensure funding is available and to receive a confirmation number.  Download the rebate application by CLICKING HERE.

Customers have 30 days from the date they receive a confirmation number to return the completed application package including the receipt and verifying labels from the packaging of a WaterSense toilet. The confirmation number will ensure your reservation of funds.  If you do not have a confirmation number, you will not receive a rebate.  

A confirmation number does not automatically ensure approval of your rebate.

You will receive a letter of rejection if you do not qualify.

Choosing your WaterSense toilet

Rough-in is the distance from the wall to the middle of the sewer drain.  Typical rough-in is 12 inches, but it could be 10 or 14 inches.  Measure from the wall to the middle of the bolt on the base of the toilet stand (which may have a decorative cover over it) and replace with a toilet with the same rough-in.

Bowl height is typically 14 – 15 inches.  A taller toilet (16 – 17 inches) may be better for tall people or those with back or leg problems.

Bowl shape could be round or elongated.  Round bowls are better for small spaces. Elongated bowls can be more comfortable.

Toilet base should be the same size or larger than the existing base, because the tiles under the existing toilet are likely to be dirty and discolored.

 

 

AT A GLANCE: ​Toilet Rebate Program ​ ​ ​
​To qualify for a rebate
​Limits on rebates per homeRebate amount
WaterSense-logo.png

1995 model or older 3.5+gallon per flush toilet

Replacement toilet must be EPA WaterSense labeled 1.28gpf or less

​2​$145
per toilet

​​The fine print

Program terms and conditions for participation

  • Toho may deny any application that does not meet all of the program guidelines.
  • Toho reserves the right to alter this program or program funding at any time. Rebates shall be made on a first-come, first-served basis as long as program funding exists.  No person making any application for a rebate shall be guaranteed or entitled to receive a rebate.
  • The program applicant agrees to allow Toho to inspect all installed fixtures as a condition for obtaining a rebate.
  • Toho does not endorse, recommend, warrant or guarantee any fixture and is not responsible for the quality of the items purchased. Toho does not represent that any particular fixture is suitable for installation at a given location, and disclaims all warranties of suitability or fitness for any purpose.
  • Toho does not warrant or guarantee lower water bills as a result of participating in the program.
  • Toho is not responsible for any damage that may occur to applicant's property as a result of removing the old fixture or installing the new fixture under this Program.
  • The program applicant agrees to hold harmless Toho, its directors, officers, and employees from and against all loss, damage, expense and liability resulting from or otherwise relating to the purchase, installation, use, or removal of a fixture. By signing the form below I certify that I have read, understand, and agree to the terms and conditions of this rebate program, including the Program Terms and Conditions for Participation section.