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Custodian of Public Records

Toho Water Authority’s designated Custodian of Public Records is the Records Management Coordinator.

Media-Generated Public Records Requests
Requests from members of the media should be facilitated through TWA's Public Information Officer, Mary Cox by email at by phone at 407-944-5142.

Public Records may be obtained by the following:

In person or by mail:
Toho Water Authority
951 Martin Luther King Blvd,
Kissimmee, FL 34741

By Phone: 407-483-3822

By Email:

Use TWA’s Public Records Request form: This form can be printed and completed by hand then delivered in person or by mail. The form can also be completed electronically and emailed


In accordance with Florida Statute Chapter 119

All requesters may remain anonymous when asking for public records and they do not have to put their request in writing or state why they want the records.

The requested records will be provided in a reasonable period of time under normal conditions and in accordance with applicable law. Some public records contain exempt and/or confidential information that requires redaction prior to release. If the requested records are exempt and/or confidential from public records disclosure, the requester will promptly be notified in writing regarding the statutory citation.

If time constraints prevent the replication and distribution of the requested records within the specified time frame, the requester will be contacted and informed of the progress.


Construction Plans & As-Built Public Records Requests

Requests for any and all information, data and/or records concerning plans, blueprints, schematic drawings, locations and diagrams, including draft, preliminary and final formats which may depict the location, layout and structural elements of TWA’s utilities and other facilities may only be disclosed to the following by law:

  1. Another governmental entity if disclosure is necessary for the receiving entity/individual to perform its duties and responsibilities;
  2. A licensed architect, engineer or contractor who is performing work on or related to the requested TWA structures described in the attached Exhibit “A”, or;
  3. Upon a showing of good cause before a court of competent jurisdiction.

To request these types of records the TWA Structures Records Release Acknowledgement form must be completed and submitted to the Legal Administrative Assistant at along with the details of the records you are requesting.


Fees for Inspection or Copying of Public Records

Any person requesting inspection or copies of public records are responsible for the cost of providing the records, which includes staff time, cost of copies and other costs that may be associated with the request.
The requester will be made aware of the estimated fees associated with their request and must agree to the estimate and authorize Toho to proceed with fulfilling the request. Once the requested records have been compiled an invoice will be provided reflecting the final cost. The requester must provide payment at the time they wish to pick up the requested documents.


Payments can be in the form of a personal check on a local bank, money order, certified check or credit card.


Below is the Basic Fee Schedule as outlined in TWA's Resolution No. 2015-003:

  • Single­sided copies, up to 8 ½ x 14 ­ $0.15 per page

  • Double­sided copies, up to 8 ½ x 14 ­ $0.20 per page

  • Single-sided copies, 11 x 17 - $0.30 per page

  • Single-sided copies 24 x 36 - $3.00 per page

  • Certified Copies ­ $1.00 (in addition to actual copy cost)

  • CD of electronic or audio public records - $5.00 each

  • Authority provided audio tape ­ $5.00 each

  • Requestor provided audio tape ­ $3.00 each

  • Reprints of color photographs up to 5 x 7 ­ $3.00 each

  • Larger size color photographs will be based on actual duplication cost

  • Additional charges shall be added to cover the cost of postage

  • All other duplication costs shall be based on Toho's actual cost of duplication



Special Service Charge​​

For requests requiring more than one-­half hour (30 minutes) the requester shall be required to pay the hourly wage, including benefits, of the employee(s) time doing the research, copying the records, reviewing and redacting confidential and/or exempt information, or supervising the requestor's research. This hourly fee will begin after the first half-hour of clerical or supervisory assistance is completed by the employee(s).  
For requests estimated to require more than one hour of an employee(s) time, a minimum $25.00 deposit will be required. The deposit will be applied to the final cost of the public records request.

Have Questions?

Contact TWA's Legal Administrative Assistant at 407­-483-3822 or by email at



For more information on Florida’s Public Records law and Public Records Requests visit these websites: