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Important Notice: Important Notice: Toho Water Authority will be performing necessary system maintenance on Saturday, April 6, starting at 6:00am and may take an estimated 10-12 hours to complete. During this maintenance, our payment system will not be available. We apologize for any inconvenience. Please try again at a later time when the system is available. Thank you for your patience.

WEBSITE ADA ACCESSIBILITY STATEMENT

PURPOSE AND SCOPE

Toho Water Authority (TWA) does not discriminate in its programs and services on the basis of religion, age, race, color, national origin, gender, marital or parental status, or disability.  TWA is committed to ensuring the accessibility and usability of its website to people with disabilities. As part of this commitment, we are actively working to adhere to the many available standards and guidelines that exist.
To further our commitment to nondiscrimination, we continuously update the website in order to ensure the site conforms to World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. Such guidelines detail best practices for ensuring assistive technology users can access the site. The guidelines also make the site more user friendly for all people.
Due to our integration with external vendors, areas within the site remain beyond TWA’s control. Until the integration with these external vendors is resolved, we can only achieve a partial level of conformance according to WCAG.

ACCESSIBILITY ASSISTANCE 

If you use assistive technology and the format of any material on our website interferes with your ability to access the information, or to request a reasonable accommodation, or if you need information provided in an alternative format, please let us know via one of the methods outlined below. We will make a reasonable effort to accommodate all needs.

  • Contact us by email at ADA@tohowater.com

  • Contact our ADA Coordinator by phone: 407-944-5176

  • By Mail: Toho Water Authority

  • Attn: Human Resource Director/ADA Coordinator
    951 Martin Luther King Blvd.
    Kissimmee, FL 34741
                         ​

Any individual who believes material on this site is inaccessible and is considered to be a violation of Section 504 of the Rehabilitation Act and/or Title II of the Americans with Disabilities Act (ADA) may provide a written grievance by Email to ADA@tohowater.com using the steps below:


At a minimum, the written grievance should include:

  • ​Your name

  •  Your address

  • Your contact information (email and telephone number)

  •  The date and time you encountered a problem using our website 

  • What occurred/what were you unable to do:

  • Any error messages you received:

  • The URL (web address) or location of the problem page

  • ​​Solution desired​​​​​​

You can also use our ADA Accessibility Feedback Form to submit a grievance.

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