18-digit account number customers - ACH and eCheck payment processing issue resolved

Recently, you may have received a notification indicating that your ACH or eCheck paymentprocessed between July 13 and July 16 was returned. This was the result of an application error with our third-party payment processor that prevented the payment from processing successfully.

The issue has been corrected, and your payment has been reprocessed. 

If you made an additional payment after receiving the returned payment notification, both payments may be reflected on your account, resulting in a credit balance. Any available credit will remain on your account and be applied to future charges. If you prefer to have the duplicate payment refunded, please email Toho at customerservice@tohowater.com.

If you received a notification regarding a returned check fee, please disregard it. Those notices were generated in error, and no returned check fee will be assessed as a result of this issue.

We apologize for the inconvenience and appreciate your patience as we worked to resolve this issue.